An exit strategy is necessary to:
- identify possible risks,
- define potential losses,
- ensure service continuity
It should be a ‘front end’ activity created before the contract is signed. This may appear counterintuitive. However without a well thought out strategy (which is consistent with your overall sourcing strategy) your Organisation risks:
- becoming stuck in an unsatisfactory contract relationship or
- being forced to pay more to terminate the contract and minimise operational impact.
Having an exit strategy at the start of a supplier relationship means not only that your Organisation’s needs will be included into the contract, but that the supplier will have a clear road map through to contract close (this is particularly supportive for smaller business who may rely heavily on public sector contracts). The exit strategy should also include what would happen in the case of early termination and so help to ensure there will be minimum business and customer disruption if the relationship were terminated.
Exit strategies should be reviewed annually, or when significant change occurs
There are several considerations to be made when developing an exit plan, including:
- Continuing Service Requirements
- Data Security and Privacy
- Knowledge and Documentation Transfer
Below suggests some factors for consideration. This is not conclusive. Each contract / supplier relationship should be considered on its own merits.
1. Continuing Service Requirements
An exit strategy should set forth your organisation’s service requirements when the parties are transitioning out of the relationship. These requirements may include:
An obligation on the supplier to continue service performance during the transition period. During transition these services must stay at the same quality level and continue to comply with all contract obligations.
The provision of parallel services for a certain period. This can be necessary for continuity of supply and helps to resolve issues before the final change over.
An obligation by the supplier to keep the same supplier team performing services during the transition period.
Confidentiality on any communications regarding the termination of the relationship.
2. Data Security and Privacy
Data privacy and security are critical. The Exit Strategy should consider provision for:
the transfer of all data belonging to your organisation, including any customer information
an acceptable method for the supplier to destroy and remove your organisation’s proprietary information
the supplier destroying and removing sensitive information from all media. The supplier must ensure no information is disclosed to other individuals or organisations.
The return or transfer of each party’s assets
3. Knowledge and Documentation Transfer
Strict documentation and knowledge transfer contract requirements will be advantageous. Be sure to:
Require the supplier to give you access to everything your organisation will need to maintain the service
Clearly state responsibilities i.e. which party owns the work performed by the supplier and which party is responsible for the transfer of ownership.
Fully document the service description for any transition period additional services. These are services required from the supplier (e.g. employee training, training new supplier personnel).
Require the supplier to supply your Organisation with copies of data, procedures, access logs, error logs, documentation and other information generated as part of providing the contract services. The supplier should also grant your organisation the right to provide this information to potential successor suppliers.
Transition, termination and timing are a key part of the financial aspects of an exit strategy. Be sure the contract:
Will not penalise your organisation for an early exit. This is especially if the termination is due to the supplier’s failure to perform the contract.
Specifies when compensation should be paid and how much. This includes compensation for any continuing base services and transition activities.
Specifies the return of any pre-paid fees for which services have not been rendered.
An exit strategy should cover personnel issues, such as:
Ensuring supplier personnel and key resources remain on the project and committed during the transition. This ensures relevant knowledge and expertise is retained during transition.
Defining the exit-strategy team and its roles
The treatment of employees and any obligations to inform or consult under TUPE