Lessons Learned

The conclusion of any contract is the ideal time to review how well the contract performed.

You should explore lessons learned: these can inform future contract terms or strategies. The Organisation should determine what worked well and any areas which could be improved.

All those involved with the bid and/or contract, both in your organisation and the bidder organisations, should be asked for feedback.  This could include a variety of roles e.g. contract managers, procurement officers, logistics, estate managers, etc.

Quickfire Guide

Quickfire Guide

Lessons Learned - Example Questions

Lessons learned could consider, for example:

  • What worked well and what didn't work?

  • What areas of the contract were most important to you and your organisation?

  • Were any innovations implemented and if so, what value-add did they deliver?

  • The total of the contract, including staff costs, and costs which were not anticipated at the planning stage;

  • The total savings achieved on contract value;

  • Any impact of the exercise on the market;

  • Were there processes/practices used that could be improved upon or are not needed at all?

  • Can ICT (Information and Communications Technology) systems be used in any way to improve performance?

Any documents you need are listed below

YOU HAVE NOW COMPLETED ROUTE 3 HOWEVER PLEASE REMEMBER TO CONTINUALLY UPDATE YOUR STRATEGY.