The conclusion of any contract is the ideal time to review how well the contract performed.
You should explore lessons learned: these can inform future contract terms or strategies. The Organisation should determine what worked well and any areas which could be improved.
All those involved with the bid and/or contract, both in your Organisation and the bidder Organisations, should be asked for feedback. This could include a variety of roles e.g. contract managers, procurement officers, logistics, estate managers, etc.
Care and Support Services
Quickfire Guide
Lessons Learned - Example Questions
Lessons learned could consider, for example:
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What worked well and what didn't work?
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What areas of the contract were most important to you and your organisation?
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Were any innovations implemented and if so, what value-add did they deliver?
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Were there processes/practices used that could be improved upon or are not needed at all?
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Can Information and Communications Technology (ICT) systems be used in any way to improve performance?
Further examples include:
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the total cost of the contract, including staff costs, and costs which were not anticipated at the planning stage;
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the total savings achieved on contract value; and
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any impact of the exercise on the market.
Any documents you need are listed below
Care and Support Services Lessons Learned
(file type: docx)
YOU HAVE NOW COMPLETED ROUTEÂ 3 HOWEVER PLEASE REMEMBER TO CONTINUALLY UPDATE YOUR STRATEGY.